Terms and Conditions

A. GENERAL TERMS AND CONDITIONS

 

1. COPYRIGHT AND TRADEMARK
This site is owned and operated by The Islamic Texts Society. All content included on this site (including, without limitation, site design, text, graphics, audio and video and the selection and arrangement thereof) is the property of The Islamic Texts Society and is protected by international copyright laws.
None of the content may be downloaded, copied, reproduced, republished, posted transmitted, stored, sold, distributed or otherwise without the prior written permission of the copyright holder. Modification of any of the content for any purpose other than as set out therein (including without limitation on any other website or computer network) is prohibited. Request to republish any of the content and to use quotations or extracts from any books published by The Islamic Texts Society should be addressed to The Islamic Texts Society, Miller’s House, Kings Mill Lane, Great Shelford, Cambridge, CB22 5EN, United Kingdom, or emailed to mail@its.org.uk.
The Islamic Texts Society name and logo are registered trademarks.

 

2. LINKS
The site may include links to third party websites which are controlled and maintained by others. These links are included solely for the convenience of users and do not constitute any endorsement by The Islamic Text Society of the sites linked to, nor does The Islamic Texts Society have any control over the content of any such sites.

 

3. LIABILITY DISCLAIMER
To the extent permitted by law, The Islamic Texts Society hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content, the site and/or any website to which the site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
The Islamic Texts Society does not guarantee that this site will be free of infection by viruses or anything else that may be harmful or destructive.
The content of the site does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

 

4. YOUR ACCOUNT
As a user of this website, you are responsible for maintaining the confidentiality of your username and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should ensure that your username and password are kept confidential and are securely stored, and that the details necessary to access your account are not disclosed to another party. If you have any reason to believe that your username and password have become known to anyone else, or if your account is being used in an unauthorised manner, you should inform us immediately.

Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with by clicking on Your Account on the website.

 

5. PRIVACY
Please see our Privacy Policy for details.

 

 

B. TERMS AND CONDITIONS OF SALE AND PURCHASE
This section deals with conditions relating to the sale of products by The Islamic Texts Society. Please read through the following Terms and Conditions of Sale and Purchase (“Terms”) carefully. Your use of this website and any service contained within it, constitutes acceptance of these Terms.
1. To purchase any of the products for sale on this website, you must submit a completed order form. Your order will not be accepted unless we are able to receive full payment for your order at the time we accept it.
2. When you place an order, you will automatically receive a confirmation email from us, confirming receipt of your order and containing the details of your order. Once we confirm your order, it will enter our electronic system and we will be unable to prevent it being dispatched to you.
3. Your order represents an offer made to us to purchase a product specified in the order. Your offer is accepted by us, and a contract of sale is formed, once we send a confirmation email to you that we have dispatched that product to you.
4. Any products on the same order which are not included in the Dispatch Confirmation do not form part of that contract.
5. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified, or where fraud is suspected.
6. The terms of the contract of sale will include these Terms, as amended or updated by us from time to time, and the prices and other relevant information about the products published on this website at the time the contract of sale is formed.

PRICES AND AVAILABILITY
All products sold on this website are shipped subject to availability. We list availability for products sold on this website and we make every effort to ensure that this information is correct. As we process your order, we will inform you by email if any products you have ordered have become unavailable.
Whilst every effort is made to ensure accuracy of prices and availability of the products that appear on this website, this cannot be guaranteed. Price and availability information may change without notice.
The price of each product is the recommended retail price for that product that is shown on this website on the date you place your order, unless a special promotional price or other discounts are stated on the website in respect of a product.
Where a variety of discounts apply through promotional offers, only one discount can be used against each product.
The price of any product excludes the cost of delivery.

CUSTOMS
Please note that when ordering products for delivery outside of the UK, the products may be subject to import duties and taxes, which are levied once the package reaches the specified destination. The recipient of the products is responsible for all customs duties and taxes incurred in the destination country. Customs policies vary from country to country, and we are unable to offer advise on customs duties and taxes. Please contact your local customs office for further information.

Orders may also be opened and searched by local customs authorities and thus be subject to delay.

DELIVERY
All orders received by us are dispatched via Royal Mail. Delivery charges and times are shown in the chart below.

 

Country/Region Cost (per order) Estimated Delivery Time
UK Standard Delivery Free 2-3 working days
EU Airmail GBP 6.50 5-10 working days
USA Airmail GBP 9.90 10 working days
Rest of the World  please contact us for postage cost and delivery options

 

Please note that the estimated delivery time is the usual time taken from when we dispatch the parcel to when you receive it. This is not a guaranteed delivery time.
We cannot be held responsible for disruption to deliveries caused by industrial disputes or actions outside our direct control.

If the products delivered to you do not include all of the products that you ordered or include incorrect products, you must inform us in writing within 7 working days from the date of delivery. If you do not, we will not be responsible for any loss or damage suffered by you as a result. Our liability is limited to the price of the products not delivered or the cost of replacing such products.

 

 

PAYMENT
All payments must be made in Pound Sterling (GBP).
We use PayPal to allow you to purchase products from our website.
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
All payments are made over a secure encrypted connection so credit cards numbers and private details cannot be stolen in transit.

We never handle or even see your credit card or bank account details. All credit card processing is handled by Paypal using SSL technology to keep your information safe. With Paypal you can pay for products using your Paypal account. If you do not have a Paypal account, you can pay by credit card.

For more details about the security systems and precautions used by PayPal, please visit https://www.paypal.com.

 

For queries or problems relating to your payment, please contact PayPal or your bank or card provider.

 

 

CANCELLATION, RETURNS, REFUNDS

 

Cancellation
Where you purchase products from this website for personal use and not for resale, under the Consumer Protection (Distance Selling) Regulation 2000 you have the right to cancel your purchase and return the product to us. To exercise this right you must inform us in writing, by letter or email, within 7 working days from the day after you receive your purchase.
No right of cancellation exists for products that have been used. Unused products must be returned in their original condition.
You are responsible for the cost of returning the product to us. The product will be returned at your risk.
We will credit your credit or debit card as appropriate for the price of the product, provided that the product is returned to us in the condition it was in when delivered to you.
Please follow the guidelines below for returns.

 

Damaged or defective products
Damaged or defective products can be returned to us according to the guidelines below. You must inform us in writing, by letter or email, within 7 working days from the day after you receive your purchase.
You are responsible for returning the product to us. We will refund the cost of postage for damaged or defective products.
We will check all items returned as damaged or defective, and we will either send a replacement or offer a refund.

Please follow the guidelines below for returns.

 

 

Returns
State the reason for the return on the back of your delivery note, and quote your order number. If you are returning the product because it is defective or damaged, please describe the defects, and state whether you wish to be refunded or sent a replacement copy. If you are returning the product because you wish to withdraw from your purchase, please state ‘product no longer required’.
Repackage the product including any accessories, parts or brochures that came with it. Please ensure the product is adequately and safely packaged for shipping.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the product to you in error, or if the product is damaged or defective. We recommend that you use a recorded/trackable delivery service and obtain proof of posting.
We will not offer a refund for items that are lost or stolen while in transit to us. In this case, you should seek compensation from the shipping company.

 

Products should be returned to the address below:
The Islamic Texts Society
Miller’s House
Kings Mill Lane
Great Shelford
Cambridge CB22 5EN
United Kingdom

Subject to the above, we will issue a refund for a returned product upon receipt of the product.

 

 

JURISDICTION
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

 

CHANGES TO THESE CONDITIONS OF USE
The Islamic Texts Society reserves the right to add to or change these Terms and Conditions. A note of the date and clause number of any amendments will be included as part of the conditions. Any changes will be posted to this page and it is your responsibility as a user to ensure that you are aware of any such changes from time to time. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to shop on the Website after that time.

 

If you have any questions about this site and our terms and conditions, please contact us at the following address:
The Islamic Texts Society, Miller’s House, Kings Mill Lane, Great Shelford, Cambridge, CB22 5EN, United Kingdom

Alternatively you can email us at: orders@its.org.uk

These Terms and Conditions were updated on 1/03/2013.